Frequently Asked Questions
Everything you need to know about your next beauty haul.
How do I know which shade is right for me?
We provide high-resolution swatches on various skin tones for every product. If you are still unsure, our 'Find Your Shade' virtual tool can help match you based on your current foundation.
Are your products cruelty-free?
Yes, Swatched is committed to ethical beauty. 100% of our inventory is cruelty-free, and we offer a dedicated section for vegan-only formulas.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your glow-up sooner.
What is your return policy for opened makeup?
We want you to love your look. If a product doesn't work for you, we accept returns on gently used items within 30 days of purchase for store credit or a full refund.
Do you ship internationally?
Currently, we ship to the US, Canada, and the UK. We are working hard to bring Swatched to more countries soon!
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Klarna for those who prefer to buy now and pay later.